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UPDATE: Verizon has reported progress on restoring service after a major outage early Monday. Click here for the latest development information.
On Monday, federal authorities launched an investigation after Verizon customers reported widespread outages across the United States.
The Federal Communications Commission, the national agency that regulates interstate and international communications, posted on social media platform “We are working to assess the situation.” the cause and scope of these service interruptions; ”
According to Downdetector, there were more than 105,000 Verizon outages nationwide as of 10:30 a.m. By 2 p.m., the number of outages had dropped to 48,115. In the Chicago area, more than 4,000 customers were reported without service at the height of the outage, at approximately 10:30 a.m., but by 2:30 p.m., the number had dropped to about 1,200. decreased to
We are aware that Verizon’s outage is impacting some customers in the country. We are working to determine the cause and extent of these service disruptions.
— FCC (@FCC) September 30, 2024
Downdetector’s outage map shows the “most commonly reported” outage locations are Chicago, Indianapolis, Minneapolis, Phoenix, Omaha, Cincinnati, Denver, Seattle, and Columbus.
The site has dozens of comments from Verizon users, some of whom said their phones would display an “SOS” mode on and off, preventing them from sending, replying to texts, or making calls. Other comments on Verizon’s social media pages also reported Verizon phones going into SOS mode.
Carriers responded to several comments, sometimes asking for more specific information from people who reported calls with SOS.
One of Verizon’s replies said, “I would share your concerns if I saw SOS on my phone too.” “I’m here to investigate this and help find a solution. When did this problem first start occurring? Please tell me the nearest intersection and city where this problem is occurring. Can you tell me? Send me a DM.”
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