Photo is from CBN
October 11, 2024, 13:36 Watt
New information 19 minutes ago
Nigerian banks cannot take down their systems for the upgrade, but the upgrade will affect many customers.
As on Friday, bank queues are very long and internet banking queues seem to be very slow.
Both online and offline customers are complaining about delayed payments such as salaries and utility bills and system upgrades.
Guaranty Trust Holding Company Plc (GTCo) has announced that its branches will close early this week due to a major system upgrade.
GTB said it plans to upgrade to its Finacle core banking application system from October 11 to October 13 and restart on October 14.
The bank says there will be an 11-hour service downtime on October 13, which may affect customers’ digital and internet transactions.
“We are pleased to announce that all branches nationwide will be working closer to our customers early in the morning on Friday, October 11, 2024, to begin the transition to a new, robust suite of Finacle core banking application systems,” the statement read. It says.
Access Bank also announced that customers will need to upgrade their systems.
The bank has since announced a postponement of system upgrades, but customers are still complaining about slow digital and internet transactions on social media.
“We would like to inform our valued customers that, although we previously announced a system upgrade that was originally scheduled to begin on Saturday, October 12th, we are not postponing it. The new date for the upgrade is , we will inform you in due course,” the di statement said.
A week ago, Zenith Bank customers experienced difficulties with the bank’s network, but the bank said it was unable to recover performance.
Videos on social media show that many Democrats are about to start attacking banks. Dibank then returned to provide regular banking services.
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Bank transaction failure in e-banking
While many banks in Nigeria transfer large amounts of sensitive customer data to the ANODA data space, many banks are concerned about the vulnerability of DIA transactions during this period.
But millions of bank customers, the working class, roadside small businesses and traders are deeply fearful because they don’t have the cash to survive and operate, and they can’t even get close to a bank if they survive. Masu.
Oh, Zenith Bank customers haven’t had to collect any money in the last 48 hours and don’t have to do a chore, but Zenith Bank is still not responding after a failed transaction on October 8th.
“I’m really frustrated and can’t do anything. Since October 8th they have been sending money from Palmpay to my account. I have never seen the money and Palmpay has not been able to make any transactions. says it was successful. I can’t do anything at all.”
Access Bank’s Anoda customer, Temitope Feffi, shares her experience of how downtime has delayed payment of staff salaries by days and also affected her own personal business transactions as an event planner. I’m doing it.
“I send money and I don’t receive money, but luckily some people don’t receive money, and some people don’t see money at all,” she said.
“I have transferred money to the bank many times and it has not worked out.As an event planner I want to get paid, but if I never get paid, I feel like a diss.”
The Central Bank of Nigeria launches an e-banking campaign to facilitate transactions, provide efficient services and support cashless policy towards economic growth.
When an incident occurs, the confidentiality of the transaction and the difficulty in accessing the money will encourage customers to bring the money home with them and not take it home with them.
