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What you need to know
Verizon customers in Los Angeles and across the country began reporting outages early Monday. Many users reported that their phone went into SOS mode, which indicates that the device is not connected to the network but can still make emergency calls. Verizon said in an afternoon update that its engineers are making progress.
The complaints that began Monday morning continued into the afternoon for Verizon customers in Los Angeles and across the country, who were plagued by widespread power outages.
The power outage began around 6 a.m. in the Los Angeles area, according to the website Down Detector. Most of the power outages reported early Monday were in Chicago, Minneapolis and other Midwestern cities, with other reports coming from Phoenix and Denver.
Downdetector said it had received more than 3,000 outage reports by 9 a.m. from customers in the Los Angeles area. By early Monday afternoon, the post had more than 7,800 responses.
More than 80,000 reports were filed on the site early Monday morning across the country.
Verizon said in an update Monday afternoon that service “has begun to be restored.”
“Verizon engineers are working to resolve the network issue and service is beginning to be restored.” verizon Said. “We know how much people trust Verizon, and we apologize for the inconvenience caused to some customers today. We will work within 24 hours to fully resolve this issue. We continue to work on this system.”
Verizon engineers are working to resolve network issues and service is beginning to be restored. We know how much people trust Verizon, and we apologize for the inconvenience caused to some customers today. We continue to work around the clock to resolve this issue once and for all…
— Verizon News (@VerizonNews) September 30, 2024
Verizon earlier issued a statement to NBC News saying, “We are aware of an issue impacting service for some customers. Our engineers are engaged and working to identify and resolve the issue. We are working quickly.”
Details about the cause of the outage were not immediately available.
The telecommunications company responded to users on their X support account with the following: “We understand the importance of staying connected and would love to find out what’s going on. Send us a DM and we’ll be right in!” “Hello! We’re sorry for the inconvenience. We understand how important it is to provide reliable service. Send us a DM to address any concerns you may have today.
We are aware of an issue impacting service for some customers. Our engineers work hard and work quickly to identify and resolve issues.
— Verizon News (@VerizonNews) September 30, 2024
Users also reported problems accessing support pages on Verizon’s website. Verizon Support’s post about X had hundreds of replies by mid-morning.
Why does my phone go into SOS?
Many users reported that their phone displays “SOS” mode. This message appears on iPhone when the device is not connected to a cellular network, indicating that the user can make emergency calls through other networks.
This feature is only available in the US, Canada, and Australia.
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