Verizon on Monday announced it had fully restored a network outage that affected thousands of customers in the United States, hours after the Federal Communications Commission announced it would investigate the network outage.
More than 100,000 outage reports were submitted to Downdetector, a website that tracks technical outages, as of early Monday. By 8 p.m. ET, the outage had decreased to about 2,500 reports.
Verizon said in a post to X that its engineers had resolved the disruption and service was back to “normal levels.”
“If the issue persists, we recommend restarting your device,” the post reads. “We know how much people trust Verizon, and we apologize for any inconvenience.”
FCC is working to determine the cause of the power outage
The company earlier said it was “aware” of the issue impacting customers. Verizon spokesperson Ilya Hemlin told USA TODAY early Monday that engineers are “working quickly to resolve the issue.”
The Federal Communications Commission said it is working to determine the cause and extent of the outage. According to a report from CNET, T-Mobile and AT&T officials said their respective networks are working and will not be connecting Verizon users with service down due to issues users may have experienced. He said that there is a possibility that
According to Downdetector, Atlanta, Chicago, Phoenix, Omaha, Nebraska, and Washington, D.C. are some of the cities with the most reports of service issues. Users took to social media to question the apparent outage.
“Is @Verizon down for anyone else right now? My service went out at 10am. I tried rebooting, switching to airplane mode, and exiting airplane mode. But the traffic lights are useless,” one person posted on X Monday.
Industry rival AT&T faced a nationwide wireless outage in February that lasted more than 12 hours and affected more than 70,000 customers. The FCC is also investigating AT&T’s outage, which the agency said blocked more than 92 million voice calls and blocked more than 25,000 911 calls.
News of Verizon’s outage comes hours after Verizon announced a deal giving infrastructure company Vertical Bridge the rights to lease, operate and manage 6,339 mobile towers across the country for $3.3 billion.
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This story has been updated to add new information.
Contributor: Minnah Arshad, USA TODAY. Reuters
Natalie Neisa Alland is a senior reporter at USA TODAY. Contact her at nalund@usatoday.com and follow her at X @nataliealund.
